Shipping policy
📦 Shipping Policy
1. Order Processing Time
• All orders are processed within 1–3 business days after payment is confirmed.
• Once your order is shipped, you will receive a confirmation email with tracking information.
2. Shipping Time
• Standard International Shipping: 7–15 business days (depending on destination and customs clearance).
• Express Shipping (if available): 3–7 business days.
⚠️ Please note that delivery times may vary due to customs delays, local courier service efficiency, or public holidays.
3. Shipping Costs
• Shipping costs are calculated at checkout based on destination, weight, and shipping method.
• Free shipping is available for orders over $99 (applies to selected countries).
4. Tracking Your Order
• Each order comes with a tracking number. You can track your shipment via our website or the courier’s official tracking page.
5. Customs & Duties
• International orders may be subject to customs fees, import duties, and taxes, which are determined by your local customs office.
• These charges are the responsibility of the customer.
6. Undeliverable Packages
• If a package is returned due to an incorrect address or refusal to pay customs duties, the shipping fee is non-refundable.
• Re-shipment can be arranged at the buyer’s expense.
7. Contact Us
For any questions regarding shipping, please contact our customer service team:
📧 service@coketor.com